Andreas Walters

PENNYMAC FINANCIAL SERVICES

Title: Business Systems Analyst
Duration: 8/2019 – Present
Role: Assist a rapidly growing organization by integrating, streamlining, and implementing solutions to improve organization flow, process, and interconnectivity.
Accomplishments: 

• Design and implement virtual agent flows for HelpDesk and Application Support.
• Released the Enterprise Data Support Portal, integrating the ServiceNow portal with Jira ticket creation
  based on managed conditions.
• Designed and implemented SOX Module in ServiceNow, used for regulatory and audit reporting by
  the Financial Risk group.
• Assist with the development and testing of the Return-to-Site request system.
• Implemented GRC controls in ServiceNow for the CMDB and business applications.

METAL WEAVE GAMES

Title: Founder, Creative Director, Publisher
Duration: 11/2013 – Present
Role: Lead the design, development, marketing, and distribution of tabletop games and related products.
Accomplishments: 

• Published and distributed 9 books and launched over 40 tabletop products.
• Design, launched, and fulfilled 14 successful Kickstater campaigns.
• Designed the official Hyper Light Drifter Tabletop Roleplaying Game.
• Direct and oversee the work of small remote teams of up to 15 concurrent contributors.
• Create and lead development on numerous supplements and expansions for popular systems.
• Developed relationships with production, fulfillment, and marketing partners worldwide.

MAM SOFTWARE

Title: Data Services Analyst
Duration: 07/2016 – 09/2018
Role: Manage MAM’s digital catalog, coordinated catalog upgrades, updates and ensured quality control.
Accomplishments: 

• Developed new tracking processes to ensure consistent and reliable data between analysts.
• Road-mapped and designed internal tool feature improvements increasing analyst performance.
• Revised and updated internal procedures and created training guides.

AMAZON.com

Title: Operations Analyst (Central Flow)
Duration: 10/2015 – 07/2016
Role: Oversee and optimize real-time, fulfillment center operations, reducing delivery risk system-wide.
Accomplishments: 

• Re-engineered excel spreadsheets and VBA automation to improve facility shift planning accuracy by 15% saving Amazon ~$1 million per year in saved shipping.
• Created policies to streamline and improve Central Flow’s operations.
• Expanded and created training worksheets and knowledge base for training and documentation.

INTEGRITY VEHICLE SOLUTIONS

Title: Customer Success Analyst
Duration: 03/2014 – 07/2015
Role: Point-of-contact and consultant for the RideIntegrity project, facilitating its roll-out and success.
Accomplishments: 

• Saved the $15m RideIntegrity contract with the client, by redesigning the platform.
• Developed wire-frames, pages, workflows, and reports to suit client needs.
• Trained and onboarded client staff to use RideIntegrity solution.

SFMTA
(City and County of San Francisco: Municipal Transportation Agency)

Title: Administrative Analyst
Duration: 5/2013 – 3/2014
Role: Manage the division’s capital financial portfolio, grant-funded projects, and study taxi data.
Accomplishments: 

• Drafted the City of San Francisco’s first Taxi Strategy.
• Created methodologies to collect and analyze taxi trip data, giving insight into emerging the emerging
  Uber/Lyft markets and how they impacted taxi behavior.
• Established department presence in agency strategic planning efforts.
• Doubled clean-air grant funding with improved emissions reporting.

Title: Financial Analyst Trainee
Duration: 2/2011 – 5/2013
Role: Improve the planning, prioritization, and programming of grant funds to agency projects.
Accomplishments: 

• Implement the Capital Resource Information System (CRIS). A system-of-record for the Agency’s grant
  management system ($1.4b) and their 5- and 20-year CIP ($2.6b), using the Clarity PPM Platform.
• Directed the planning, prioritization, and programming of the following capital programs:
  Accessibility ($2.8m), Communications/IT ($60m), Taxi ($3.6m).